Frequently asked questions

Gigs.ma is a home-services marketplace in Morocco: plumbing, electrical work, cleaning, moving, gardening and other trades. We connect households with professionals in their city. We are not party to the job itself — the agreement is between you and the professional.

Yes. Signing up and publishing listings are free at launch, for clients and providers alike. If a paid offer is introduced later it will be on the provider side, and announced in advance.

You can list and search in these cities: Agadir, Beni Mellal, Casablanca, El Jadida, Fez, Kenitra, Marrakesh, Meknes, Mohammedia, Nador, Oujda, Rabat, Sale, Tangier, Tetouan. Actual coverage varies by city and trade — each service page shows how many listings are genuinely online.

You pick a service and a time slot and describe what you need. The provider then proposes a firm amount. The booking is only confirmed once you accept that amount — until you do, you are committed to nothing.

No. The price on a listing is a starting rate, or a range. The final amount is proposed by the provider once they have seen your request, and accepted by you before the job. That accepted amount is what counts.

Either the client or the provider can cancel while a booking is pending or accepted, from the dashboard, with a reason. Once the job has started cancellation is no longer possible: use the messaging, and open a dispute if you cannot reach an agreement.

Message them first. If that goes nowhere you can open a dispute from the booking. Our team reads both sides and issues a written decision. Because settlement happens directly between you and the professional, that decision is a mediation, not an automatic refund.

Once the booking is completed, a rating form appears in your bookings. You rate from 1 to 5 stars and can leave a comment. Only a completed booking can leave a rating, which is why a rating cannot be bought.

Built-in messaging lets you talk to the provider before and after the booking: clarify the job, send a photo, arrange access to the property.

You first submit an application: your trade, your city, your experience. Our team reviews it. Once accepted, your account becomes a provider account and you can publish listings with your rates and service area. There is no way to publish without that step.

As soon as a listing is online, clients can send you a request. You are notified, you propose your amount, and the booking is confirmed when the client accepts it.

From your dashboard: accept a request, propose an amount, start and then complete the job. Your weekly availability determines which slots clients can book, and a slot already taken is no longer offered.

Results are ordered by search relevance, average rating, price or publication date depending on the sort the client picks — there is no paid promotion and no bonus tied to your acceptance rate. What actually helps: a precise listing, photos, a clear rate, and the reviews you earn after real jobs.

You submit your national ID card from your account. Our team reviews it and, if approved, the badge appears on your profile. The badge attests to an identity check — it does not certify a diploma or a professional qualification.

Directly between you and the professional, at the end of the job, at the amount agreed beforehand. Gigs.ma offers no online payment, collects nothing and takes no commission on your transactions.

Yes. A booking summary, with the agreed amount and the provider's details, is downloadable from your bookings once the job is completed.

The site is served over HTTPS, passwords are stored hashed, and identity documents submitted for verification are kept in a private store reachable only by the team reviewing them — they are never shown on a profile. Your phone number reaches a provider only once a booking exists between you.